Tour Terms and Conditions

TERMS AND CONDITIONS

Please read the booking terms and conditions outlined herein as they apply to the services that Shaun Brown's Cricket Coaching (SBCC) provides in the planning, handling and operation of SBCC cricket tours. These terms and conditions are deemed to be accepted by the responsible party upon receipt of a booking form and/or payment of the initial deposit.

PACKAGE PRICES

The quoted amounts outlined in the package are in Australian dollars. The quoted price takes into account a minimum number of paying participants, should the minimum number of participants not be met a requote will be necessary. Upon receipt of a deposit the tour price will remain unchanged regardless of changes in currency exchange rates, fuel prices and taxes. Costs are subject to the group travelling together, any variation will incur an amendment fee. No refund will be made for any unused services included in the tour price, including for individuals who choose to join the tour late or depart early. Due to group airfare terms and conditions no refunds or discounts can be offered for participants choosing not to use their return international flight.

TOUR CANCELLATIONS

Tour cancellations made by member(s) of the touring party must be in writing to SBCC prior to the tour commencement. Your cancellation will be effected from the day SBCC acknowledges receipt of your cancellation notice. The table below outlines the scale of charges for cancellations:

Days of Notice Prior to Tour Commencement Cancellation Charge
Prior to 150 days before tour $1000.00
150-61 days before tour 50% of total Tour
60-15 days before tour 75% of total Tour
14 days or less before tour 100%

CANCELLATION CONDITIONS

Upon tour commencement, no refunds will be provided including any unused portion of the tour. Any supplier cancellation fees levied will be in addition to the above. All cancellations will take up to 10 weeks to be processed. The cancellation policy will be strictly adhered to and any appeals will need to be in writing. If the reason for your cancellations is covered under the terms of your insurance policy, you may be able to claim these charges from your insurance company.

CANCELLATION BY SHAUN BROWN'S CRICKET COACHING

SBCC reserve the right to cancel a tour if the minimum required number of participants is not met. In the event that SBCC should have to cancel a tour, all deposits and instalments will be refunded.

SHAUN BROWN'S CRICKET COACHING RESPONSIBILITY

SBCC takes all reasonable steps and accepts reasonable responsibility for ensuring the tour is supplied as described in the daily planner issued prior to tour commencement. If unforeseen circumstances or conditions beyond SBCC control necessitate changes, SBCC reserve the right to amend itineraries and substitute the best available alternative. SBCC acts only as agents for contractors providing accommodation, transportation or other services and all contracts issued by SBCC are subject to the tariffs, terms and conditions under which services are provided. SBCC shall not be deemed liable for death or injury to any person or loss or damage to any property arising from these services or any circumstances beyond SBCC control and amounting to 'force majeure' including but not limited to war or threat of war, riot, epidemic, strikes, terrorist activity, natural or nuclear disaster and adverse weather conditions.

TRAVEL INSURANCE

Travel insurance is compulsory and is the individual responsibility of all tour members. It is recommended that any policy be taken out as soon as possible to cover any unlikely events.

PASSPORTS, VISAS

All tour members or their guardians are responsible for ensuring the participant(s) have the appropriate travel documentation including passports, Visas (if required) and any insurance documentation. Please allow at least 12 weeks to obtain this documentation. All tour participants agree to provide SBCC with one photocopy of the 'picture page' of their passport as soon as possible after booking. If the copy of the passport is not provided or if the information provided is incorrect, the tour participant will be responsible for all air ticket change fees.

CONDUCT

Damages or losses incurred by a traveller will be the sole responsibility of the individual member(s) and/or the group. No refunds will be made and no expenses will be incurred by SBCC should a tour manager decide to terminate a participant's involvement in the tour for misdemeanour or misconduct.

TOUR PARTICIPANT/GUARDIAN RESPONSIBILITY

As a tour participant or guardian of a tour participant, it is your responsibility to:

  • Complete and sign the Booking Form and ensure that all information you give to SBCC and have received from SBCC is accurate.
  • Inform SBCC of any changes to your booking immediately.
  • Ensure that your passport, travel insurance and all Visa requirements are met.
  • Ensure that you behave in a responsible and reasonable manner and adhere to local laws and regulations.

ACCOMMODATION

Unless otherwise stated in the proposal all accommodation is based on shared accommodation, should tour numbers or gender ratios require a single room or rooms a single supplement will be levied. Should gender breakdowns or requests require a single room or rooms a single supplement will be charged.

SPECIAL REQUIREMENTS

Please notify SBCC prior to payment of your deposit, if you have any special needs or requirements including physical, dietary or any other.

DESTINATION PARTICIPANT INFORMATION

SBCC make no representation as to the safety, conditions or other issues that may exist at a destination. International travel advice can be obtained from the Australian Department of Foreign Affairs and Trade (www.smarttraveller.gov.au).

COMPLAINTS

Should you wish to make a complaint in relation to a tour please?

  1. Notify the tour manager so action can be taken immediately
  2. If the problem(s) cannot be resolved, please submit a letter of complaint within 28 days of your return to

Shaun Brown's Cricket Coaching, 59 Mercedes Dr Thomastown 3074.

SBCC will thoroughly investigate any complaints and report back to the correspondent. Please feel free to contact us if you would like clarification of any of our booking terms and conditions

TRAVEL DOCUMENTS

Travel documentation including airline tickets and final itinerary will be available 2-3 weeks prior to departure, providing full payment has been received by the due date.

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